Category Archives: Business

Self-public relations in Japan

It’s common in Japan to ask people to pitch their best qualities and skills when they’re writing a resumé or taking part in some social acts. They call it self-public relations, mixing a Japanese word and the English PR acronym. The resulting word, jiko-PR, is supposed to mean self promotion is a clear example of corporate jargon as there are perfectly Japanese words that would do the job.

It’s common for borrowed words to keep only the meaning that’s more relevant to the destination environment, and cases like this let us see clearly some differences between the Japanese society and the so-called Western one. This time around I’d like to stress the one-way communication nuance in the Japanese use of the word relations as in PR.

Self PR Self Promotion Public Relations

Public relations include communications of the one-way kind but also of the two-way kind. But the Japanese usage of jiko-PR (meaning self promotion) only has a one-way meaning. Words like these are worthy of being included in Shigesato Itoi‘s, corporate lingo dictionary, Otona-go no nazo (something like “the mysterious language of adults”).

This way of using the English word public relations proofs how established and strict are hierarchies in Japan’s business and corporate environments. For instance, it’s hard to find a magazine that reviews products in a honest way, as the companies selling these products are usually funding the magazine itself by investing in advertisement. So the magazine owes them –and their products– respect.

But now that Japan is on the social media train, I think it’s about time for having communications in all ways.

No number on my name card

Japan is a place where people care a lot about privacy, but one can always find exceptions. This time, the exception is that anyone, even people you’ll never see again, will give you their name card with their full name, mail address, postal address and phone number. This of course isn’t a privacy problem for people for whom the only personal information in their cards is their name (being anything else corporate or professional data) but the card trading in Japan doesn’t limit itself to business and work. I read something interesting about this a Japanese book –”iPhone to Twitter wa, naze seikō shita no ka?“.

And between corporate and private are we, the freelancers. We often don’t need or want a separate address and phone number for business as it would be an expense. But we might not want our potential clients or potential never-really-see-you-agains know where we live or our private cell number. I’m not even the only one living there –there’s my wife too.

Tarjeta de visita de Alecrem
The card I got some time ago. I'd like a new one.

My decision seemed obvious to me but still puzzles some Japanese people I meet: I only put information on my card to contact me over the internet. No postal address or phone number.

Another reason not to give my phone number on first sight is that I lose concentration when I’m working and someone I’m not used to talk to calls out of the blue. It’s not a language problem –I’m great at Japanese. It’s something like if a client came to your home without prior notice. You have to interrupt everything you’re doing to deal with them. And it’s a productivity matter, as when I lose concentration it can take a lot of time to get back to the zone. One can feel this especially when working alone at home.

I’d prefer people contacting me through e-mail –or Twitter, or a blog comment. This way I can finish what I’m doing (or at least dump the contents in my head) and get to replying in a few minutes id it’s urgent. A phone call would only wait for some seconds.

I like taking care about performance in working and communications, and I’m lucky that most people working in international or internet related things are used to communication through e-mail.

Of course there’s times when a phone call is the best, but that rarely is the case the first time a client contacts me. I am sometimes told that I should be more flexible, but truth is I don’t have a secretary or people to work for me while I’m ambushed by phone. As a freelancer, I need to manage my time properly for bot business and communication.

The telephone was once the only technology to get to someone in a reasonable frame of time, but nowadays we get our e-mail and other information instantly delivered to our computers and other wireless devices. I’d like to use this technology to get a better performance in both communication and work.